How to Cancel HBO Max
The fastest correct way to cancel is to sign in at max.com, open the profile icon, choose Settings, then Subscription, Manage Subscription, and Cancel Subscription. The key caveat is that this works only for a direct subscription. If you subscribed through Apple, Google, Amazon, Roku, or a cable or phone provider, cancel with that provider instead.
HBO Max is now called Max, but it is the same service, and the official website is max.com. Cancelling normally stops future renewal while preserving access through the end of your current paid period. The most important point is to cancel through the same company that handles your billing, because Max cannot cancel a subscription purchased through Apple, Google, Amazon, Roku, or a cable or phone provider. Your profile and account are separate from the subscription, so cancelling does not automatically delete either one.
Before you start
- Determine how you subscribed by checking your original receipt, renewal email, or the payment method listed for your plan. A charge from Apple, Google, Amazon, Roku, or a cable or phone provider identifies that company's billing route.
- Have your Max login and the email address or phone number associated with your account. You may also need the password for the App Store, Google Play, Amazon, Roku, or provider account that owns the subscription.
- Check the official Max or provider billing page for any remaining credit, promotional benefit, or renewal date. Cancellation is not a promise that an unused credit or prior charge will be refunded, so review the applicable terms before continuing.
How to Cancel HBO Max
Identify the billing company
Review your most recent Max renewal receipt and the card or account charged for it. If the receipt says Apple, Google Play, Amazon, Roku, or a cable or phone company, use that provider's cancellation route. If Max handled the renewal directly, use the website route below.
Cancel a direct Max subscription
Go to max.com and sign in, then open the profile icon. Select Settings or Subscription, choose Manage Subscription, and select Cancel Subscription. Review the information shown and confirm the cancellation to receive a confirmation email or end-of-plan date.
Cancel through Apple
Open the Apple App Store, tap your profile icon, and choose Subscriptions. Find Max or HBO Max, open its subscription page, and select Cancel Subscription. Confirm the cancellation there, then check your Apple purchase history and email for confirmation.
Cancel through Google Play
Open Google Play, tap your profile icon, and go to Payments and subscriptions. Open Subscriptions, select Max or HBO Max, and follow the option to cancel the subscription. Confirm the change and verify that Google Play no longer lists it as renewing.
Cancel through Amazon
Sign in to Amazon and open Memberships & Subscriptions. Locate the Max or HBO Max entry, then choose the option to manage or cancel it. Follow Amazon's confirmation prompts and make sure the subscription no longer appears as active or set to renew.
Cancel through Roku
Open Roku's account page and go to the subscriptions or billing area. Find the Max or HBO Max subscription and choose the manage or cancel option. Confirm the cancellation with Roku, since Roku handles billing for this subscription rather than Max.
Cancel through a cable or phone provider
Sign in to the provider's website or app and open its account, billing, or subscription section. Find the Max or HBO Max package, choose the option to change or cancel the service, and follow the provider's prompts. Check whether the service is bundled with other channels before confirming the change.
Confirm the cancellation
Look for a confirmation email, a cancellation receipt, or a message saying that your plan ends on a specific date. Check the original billing source again to verify that the subscription is no longer set to renew. If no confirmation appears, contact the company that handles your billing before the next renewal.
Separate cancellation from account deletion
Cancelling the subscription stops renewal but does not itself delete your Max account or profile. If you also want account information removed, handle that separately after checking what you want to keep. Do not confuse a Delete Account or Delete Profile control with the subscription cancellation process.
Tips & shortcuts
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Troubleshooting
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Frequently asked questions
Will I still be charged after cancelling Max?
You should not be charged again after a confirmed cancellation takes effect. Check for a confirmation email and a message showing that your plan ends on a specific date. If a renewal still appears, contact the company that processed the charge.
Will I get a refund?
A refund is not guaranteed because refund eligibility depends on the applicable Max terms or the policy of the app store or provider that handled payment. Check the official billing page or contact the billing company if you paid for a period you did not use.
Do I keep access until the period ends?
Yes. After you cancel, access normally continues through the end of the paid period you already paid for. The confirmation should identify that end date, although a provider-managed bundle may have different terms.
Can I pause instead of cancelling?
A pause may be offered as an account-specific option, but it is not part of every Max plan or provider agreement. If Manage Subscription shows a pause option, use it and confirm the restart date. Otherwise, ask the billing provider whether pausing is available.
How do I know the cancellation worked?
Look for a confirmation email, cancellation receipt, or message saying your plan ends on a date. Then revisit the original billing account to verify that the subscription is no longer scheduled to renew. Save the confirmation until your access period has ended.
Does cancelling delete my Max account?
No. Cancelling stops the subscription from renewing, but account or profile deletion is a separate process. Review the account controls separately if you also want information removed.
What if I subscribed through Apple or Google?
Cancel through that store rather than through max.com. Open Subscriptions in the Apple App Store or Google Play, select Max or HBO Max, and follow the cancellation prompts. The store controls that subscription's renewal.
Does cancellation happen immediately?
Normally, the cancellation prevents renewal but does not remove access immediately. Access continues through the end of your current billing period. Your confirmation should show the date on which the paid access ends.